At Longonot Vista Resort & Conference Centre, we are committed to protecting the privacy, confidentiality, and security of the personal information entrusted to us.
Whether you are making an enquiry, booking a conference or event, applying for employment, scheduling a site visit, or simply browsing our website, we want you to have confidence that your personal information is collected, used, stored, and protected responsibly.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with our services. It has been prepared in accordance with the Kenya Data Protection Act, 2019, and other applicable laws.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
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Who We Are
Longonot Vista Resort & Conference Centre is a premium conferencing and hospitality destination located along Moi South Lake Road, Kedong Ranch, Naivasha, Kenya.
We provide conference facilities, meeting spaces, hospitality services, dining experiences, and event hosting for corporate, institutional, and private clients.
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Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
• Full name
• Organisation or company
• Email address
• Telephone number
• Postal or physical address
• Billing information
• Payment details (where applicable)

Booking Information
When making an enquiry or reservation, we may collect information relating to:
• Event type
• Preferred dates
• Number of guests
• Venue requirements
• Catering preferences
• Special requests
• Other information necessary to facilitate your event

Employment Information
If you apply for employment with Longonot Vista, we may collect:
• Curriculum Vitae (CV)
• Cover letter
• Professional qualifications
• Employment history
• Referees
• Other information voluntarily submitted during the recruitment process
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Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
• IP address
• Browser type
• Device information
• Pages visited
• Date and time of access
• General website usage statistics
This information helps us improve website performance, security, and user experience.
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Cookies
Our website uses cookies and similar technologies to improve your browsing experience.
Cookies help us:
• remember your preferences,
• understand website usage,
• improve website functionality,
• monitor website performance.
Most browsers allow you to manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functions.
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How We Use Your Information
We use your personal information to:
• Respond to enquiries.
• Process conference and event bookings.
• Coordinate site visits.
• Communicate before, during, and after your event.
• Improve our services.
• Respond to feedback.
• Provide customer support.
• Meet legal and regulatory obligations.
• Maintain the security of our premises and systems.
Where you have provided consent, we may also send you information about upcoming events, promotions, or new services. You may opt out of these communications at any time.
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Legal Basis for Processing
We process personal information where necessary to:
• perform a contract or provide requested services;
• comply with legal obligations;
• protect legitimate business interests;
• respond to enquiries before entering into a contract; or
• where you have provided your consent.
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Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share your information only where necessary with:
• payment service providers;
• website and technology service providers;
• professional advisers;
• government or regulatory authorities where required by law;
• trusted service providers supporting the delivery of our services.
Any third parties processing information on our behalf are required to maintain appropriate confidentiality and security standards.
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Data Security
We take reasonable administrative, technical, and physical measures to safeguard your personal information against unauthorised access, disclosure, alteration, or destruction.
While no method of electronic transmission or storage is completely secure, we continually review and improve our security practices to protect the information entrusted to us.
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Data Retention
We retain personal information only for as long as necessary to:
• provide our services;
• comply with legal obligations;
• resolve disputes;
• maintain business records; and
• enforce our agreements.
Information that is no longer required is securely deleted or anonymised.
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CCTV and Security
For the safety and security of our guests, employees, visitors, and property, portions of Longonot Vista Resort & Conference Centre are monitored using Closed-Circuit Television (CCTV).
CCTV recordings are used solely for security, safety, incident investigation, and legal compliance and are retained only for an appropriate period unless required for investigations or legal proceedings.
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Photography and Events
From time to time, photographs or video recordings may be taken during conferences, events, or promotional activities held at Longonot Vista.
Where appropriate, we will seek permission before using identifiable images for marketing or promotional purposes.
If you do not wish to appear in promotional photography, please notify our team before your event.
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Your Rights
Subject to applicable law, you have the right to:
• Access your personal information.
• Request correction of inaccurate information.
• Request deletion of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities.
• Lodge a complaint with the Office of the Data Protection Commissioner if you believe your rights have been infringed.
Requests may be submitted using the contact details provided below.
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Third-Party Websites
Our website may contain links to external websites for your convenience.
Longonot Vista is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing personal information.
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Children’s Privacy
Our website is intended for general audiences and is not directed toward children.
We do not knowingly collect personal information from children without appropriate parental or guardian consent where required by law.
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Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices.
The latest version will always be published on our website together with its effective date.
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Contact Us
If you have any questions about this Privacy Policy or the way your personal information is handled, please contact us.
Longonot Vista Resort & Conference Centre
Moi South Lake Road
Kedong Ranch, Naivasha, Kenya
Telephone:
0141 222000
0141 444000
Email: info@longonotvista.com
Website: www.longonotvista.com
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At Longonot Vista Resort & Conference Centre, we are committed to protecting your privacy with the same care and professionalism that define every guest experience.